Refund policy

At Masters Beauty Store, we want you to be satisfied with your purchase. Eligible items may be returned within 14 days of delivery for a refund to the original payment method. Returns requested between 15–30 days may be eligible for store credit. All returns must comply with our Return & Refund Policy below.

Products must be unused, unopened, and in their original condition to qualify. Due to the hygienic nature of skincare products, we do not accept returns on opened or used items. Individual skin reactions or sensitivities—including redness, irritation, or allergic responses—are unpredictable and can vary from person to person. Products that may cause such reactions are not defective and are therefore not eligible for return or refund. Masters Beauty Store monitors return activity for abuse and reserves the right to limit returns or exchanges at its discretion. All returns are subject to validation and approval by Masters Beauty Store. We may request a driver’s license or government ID to verify your identity.

To start a return, you can contact us at support@mastersbeautystore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

  • Please inspect your order upon receipt.

  • Contact us as soon as possible if an item is damaged, defective, or incorrect so we can evaluate the issue.

  • You must retain the item and its original packaging until Masters Beauty Store has reviewed your claim and authorized you to dispose of the item. Do not discard or dispose of the item before receiving authorization from Masters Beauty Store.

  • You must provide photographs of the item and its condition, the original packaging, the shipping box or mailer, and the shipping label when requested.

  • The reported item must be returned for inspection when instructed by Masters Beauty Store before a refund or replacement will be approved. Return instructions will be provided when a return is required.

  • Items that have been discarded, disposed of, or made unavailable for inspection or return will not qualify for a refund or replacement when the reported issue cannot be reasonably verified.

  • Failure to provide requested photographs, supporting documentation, or an item required for inspection will result in the claim being denied when the missing evidence prevents reasonable verification of the reported issue.

  • All damage, defect, and incorrect-item claims are subject to review and verification by Masters Beauty Store. Reporting an issue does not automatically qualify an order for a refund or replacement.

Exchanges:

  • The fastest way to get a new item is to return your current item for approval, then make a separate purchase for the replacement.

Processing Your Refund:

  • Upon receipt of your return at our warehouse and once the tracking status shows “Delivered,” please allow 3–7 business days for your refund to be processed. Refund processing times may vary depending on your bank or card issuer, and bank processing times are outside of our control.

  • We will notify you once your return has been received and inspected, and inform you of the refund status.

  • Approved refunds will be automatically issued to your payment method.

  • Refunds include the purchase price paid for the item(s), including applicable taxes, less any discounts, rebates, credits, previous refunds, and shipping charges. Shipping charges are non-refundable.

  • Shipping charges are non-refundable. Return shipping costs incurred for returning items are not refundable unless the return is due to an error on our part. If a prepaid return shipping label is provided, the cost of the label will be deducted from the customer’s refund.

  • Please note that your financial institution may require additional time after processing for the refund to appear on your account.

Return Monitoring:

  • Masters Beauty Store monitors return activity for abuse and reserves the right to limit returns or exchanges at its discretion.

  • We may request a driver’s license or government ID to verify your identity.