FAQ's - Masters Beauty Store


Standard Shipping orders are delivered within 5-7 business days from ship date.

UPS Expedited Shipping orders are delivered within 2 business days from ship date.

Orders shipped via Overnight Shipping are delivered within 1 business day from order ship date. Orders destined for P.O. boxes are not eligible for Overnight Shipping.

Please note: UPS Expedited and Overnight orders placed by 10AM PST will be processed and shipped the same day, depending on product availability. Orders placed after 10AM PST will be processed the next business day.

MastersBeautyStore.com orders are typically processed within 1-2 business days (we don't ship on weekends or major holidays). Orders placed by 1 PM PST Monday through Friday will be processed the same day. Then, it’s off to our shipping carriers. Once our mail carrier accepts and scans your package, the tracking information sent via email will be updated, and will give you an ETA on when you can expect your package to arrive.

Once you’ve completed your purchase, you’ll get a confirmation email. It takes a few business days to process and fulfill your order, but once it’s ready to go you’ll get a follow up email with a shipping tracking link. Please keep in mind that standard shipping is 5-7 business days, not including holidays or weekends.

If your order contains multiple items, your items may be split up into multiple shipments and shipped at different times (rest assured, you are only charged one combined shipping fee for all the items in your order). When we ship your order in multiple packages, these packages may arrive separately.


If you are not completely satisfied with a Masters Beauty Store purchase or gift for any reason, Masters Beauty Store welcomes you to return your item, for a full refund to your original method of payment if returned within 14 days of purchase, in most cases. Returns that are made from 15-30 days after purchase are eligible for online credit. In order to complete the return, you must have a proof of purchase.

Please review our return, refund, and exchange policies below for purchases made on MastersBeautyStore.com. Products must be returned in new condition. Masters Beauty Store monitors return activity for abuse and reserves the right to limit returns or exchanges at Masters Beauty Store in all instances. All returns are subject to validation and approval at Masters Beauty Store’s discretion. We may ask you for a driver’s license or government ID to verify your identity.

To start a return, you can contact us at support@mastersbeautystore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  

Please allow 30 days for your return to be processed. You will receive an email confirmation once your return has been initiated. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Your financial institution may take longer to reflect the transaction.

Please allow 5-10 business days to process your refund once your return tracking shows as “Delivered” and your return is received at our warehouse. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products.

The original shipping and handling charges, if any, will not be refunded.


Masters Beauty Store’s Recharge auto-delivery program is the most convenient way for you to get the Masters Beauty Store products you want delivered on your schedule. We automatically send your favorite products based upon your chosen frequency until you cancel. The payment method you provide will be charged, at whichever frequency you select. Pricing is subject to change. You can cancel anytime by going to your account or by emailing support at support@mastersbeautystore.com. By enrolling in the auto-delivery program, you agree to our Terms of Use.

The service is easy to use and customizable, so you can make changes online whenever you need. You will receive 5% off all auto delivery items, plus free shipping on orders over $50.00!

Joining is easy! It can be done while browsing on a product page or while reviewing items in the shopping cart. To get started, simply select the Recharge auto-delivery option for your desired product, select your preferred shipment frequency and then check out as normal.

What will happen after I join Recharge auto-delivery?

After you join Recharge auto-delivery, you will receive an email confirming your auto-delivery status and order. This email will include a link to access the Recharge ‘Auto-Delivery’ section in your account where you can manage your future orders, auto-delivery items, and account information.

You will only be billed on the day the order is placed. We will send an email confirmation the day of each auto-delivery order. You will also receive email notifications regarding other important information related to your Recharge auto-delivery account, such as if your item is discontinued or out of stock, if you cancel your replenishment, and/or confirmation when an order is placed successfully.

You can change your next order date, skip an order, change your selected frequency, or cancel an auto-delivery by visiting the Recharge ‘Auto-Delivery’ section in your account or by emailing Customer Care at support@mastersbeautystore.com.