Frequently Asked Questions

Thanks for asking! We’re a small team navigating boundaries in this time of uncertainty. While our website is 24/7, the humans behind the screen are in the office from Monday to Friday, 9am PST - 5pm PST. Otherwise on the weekends you can find us playing with our kids, reading books, attempting to journal, out in nature, or chasing our pets around. We’re always looking for new hobbies so feel free to send us suggestions at support@mastersbeautystore.com.

Once you’ve completed your purchase, you’ll get a confirmation email. It takes a few business days to process and fulfill your order, but once it’s ready to go you’ll get a follow up email with a shipping tracking link. Please keep in mind that standard shipping is 5-7 business days, not including holidays or weekends.

We hope you understand during these unprecedented times, you may experience some delays in how quickly we can respond to your emails and messages. We make our best effort to respond within 24 to 48 hours Monday through Friday. To help us get back to you (and other customers) as soon as possible, please only send one email about your order. We appreciate your understanding and patience as we do our best to meet the needs of all of our customers. As priority, we’re working to increase our support network, and train other teams to be able to respond to customer queries.

MastersBeautyStore.com orders are typically processed within 1-2 business days (we don't ship on weekends or major holidays). Orders placed by 1 PM PST Monday through Friday will be processed the same day. Then, it’s off to our shipping carriers. Once our mail carrier accepts and scans your package, the tracking information sent via email will be updated, and will give you an ETA on when you can expect your package to arrive.

Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions apply. Orders being sent to P.O. Boxes must select Priority Shipping. P.O. Boxes are not eligible for Standard, Expedited or Overnight Shipping.

If your order contains multiple items, your items may be split up into multiple shipments and shipped at different times (rest assured, you are only charged one combined shipping fee for all the items in your order). When we ship your order in multiple packages, these packages may arrive separately.

Masters Beauty Store’s Recharge auto-delivery program is the most convenient way for you to get the Masters Beauty Store products you want delivered on your schedule. We automatically send your favorite products based upon your chosen frequency until you cancel. The payment method you provide will be charged, at whichever frequency you select. Pricing is subject to change. You can cancel anytime by going to your account or by emailing support at support@mastersbeautystore.com. By enrolling in the auto-delivery program, you agree to our Terms of Use.

The service is easy to use and customizable, so you can make changes online whenever you need. You will receive 5% off all auto delivery items, plus free shipping on orders over $50.00!

Joining is easy! It can be done while browsing on a product page or while reviewing items in the shopping cart. To get started, simply select the Recharge auto-delivery option for your desired product, select your preferred shipment frequency and then check out as normal.

You will only be billed on the day the order is placed. We will send an email confirmation the day of each auto-delivery order. You will also receive email notifications regarding other important information related to your Recharge auto-delivery account, such as if your item is discontinued or out of stock, if you cancel your replenishment, and/or confirmation when an order is placed successfully.

You can change your next order date, skip an order, change your selected frequency, or cancel an auto-delivery by visiting the Recharge ‘Auto-Delivery’ section in your account or by emailing Customer Care at support@mastersbeautystore.com.

Your very next scheduled orders will be listed in the Recharge ‘Auto-Delivery’ section of ‘My Account’.

All auto-delivery orders require a credit or debit card payment. Alternative payment forms, such as PayPal or Apple Pay, are not applicable.

Installments by Shop Pay is a zero-interest payment method that allows you to buy what you want today, and pay for it in 4 payments made every 2 weeks without any interest.

Shop Pay offers customers the option to pay for their order in full at checkout, or to pay in installment payments for orders from 50 USD to 17,500 USD.

You can choose between the following installment payment options at checkout:

Four, biweekly, interest-free payments, for orders from 50 USD to 999.99 USD.
Monthly payments for orders from 150 USD to 17,500 USD. Monthly installment orders are interest-bearing from 10 to 30% APR, and may be paid in three, six, or twelve months depending on the purchase amount.

Installments by Shop Pay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Shop Pay.

All products on MastersBeautyStore.com that are priced between $50 and $1000 are eligible for Shop Pay. Please note that Shop Pay is not an eligible form of payment method for Recharge auto-delivery.

If you would like to learn more about Shop Pay, visit the Shop Pay website https://shoppay.affirm.com/ for a comprehensive list of FAQs, terms, purchase payment agreement as well as Shop Pay’s Privacy Policy which can be found at https://shop.app/legal-and-policies

If you have any questions about your Shop Pay account, please contact Shop Pay directly via a web form.

Currently Shop Pay cannot be combined with Recharge auto-delivery orders. If you have an auto-delivery item in your cart, the Shop Pay payment option will be disabled.

One promo code per standard order per person while supplies last, during specified period only. We reserve the right to substitute items and/or cancel promotions at any time. We reserve the right to decline the promotional offer for any order that does not meet specific criteria as deemed by the company. Masters Beauty store promotions cannot be combined with any other offers. Promotional offers are not available with future automatic shipments. Savings apply to regular-priced merchandise only. Other restrictions may apply.

10% Off First Order Details: 10% off your first order offer cannot be combined with any other offer. One offer per customer. Offer applies to regularly priced merchandise only. Offer does not apply to sale items. Offer valid on U.S. orders only.